Q: What is the Buy Button?
A: The Buy Button is a clickable element which you can embed into a website or platform that allows you to purchase products or services. When clicked, it initiates the process of making payment on a secure payment page.
Q: How do I create a Buy Button?
A: Creating the Buy Button is simple. Click here for a step by step process.
Q: How do embed the Buy Button into my website?
A: We have guided tutorials on how to embed the code into a WordPress, Wix or Custom Website. Click here for the tutorials.
Q: What is the transaction rate for iK Pay Buy Button?
A: The online payment rate of 2.85% (excl. VAT) per transaction applies.
Q: When does my Buy Button expire?
A: Your Buy Button will remain active until you deactivate(disable) it. It can be reactivated again.
Q: Is there a limit to the number of Buy Buttons I can create?
A: No, you can create an unlimited number of Buy Buttons
Q: What payment methods are accepted through the Buy Button?
- Debit/Credit Card Payments
- Instant EFT
Q: Is it safe to pay with A Buy Button
A: Yes, it is very safe. When your customers select this option, they will be redirected to a 3D secure and PCI-compliant iKhokha payment page to pay
Q: Do I receive a notification or approval when my customer has successfully paid through a Buy Button ?
A: Once your customer has successfully paid using a buy button , you can view their online payment transactions in the Buy Button History. Click here to see the guide.
Q: How do I refund a purchase made using the Buy button?
A: You will have to do a manual EFT to facilitate a refund at this stage.
Q: What if the Buy Button isn’t working?
A: If you encounter issues with the Buy Button, try refreshing the page or using a different browser. If the problem persists, it might be due to technical glitches on the website. Contact the platform’s customer support for assistance.
Q: Is the Buy Button available on mobile devices?
A: Yes, most websites and platforms offer a responsive design that allows the Buy Button to be easily used on mobile devices.