Multiple Payments Request
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iK Multiple Payment Link FAQs

Q: What is a Multiple Payment Request? 

A: A multiple payment request is a unique URL that can accept multiple payments with a fixed or price-less amount. This link can be generated and shared by you to your customer to make instant online payments. You can decide when to deactivate the link which will stop further payments to that link. 


Q: How does a Multiple Payment Request work?

A: 4 Easy Steps:

  • You configure, generate and share a link with your customers. 
  • Your customers then receive the link.  
  • Your customers click on it and are directed to a secure payment page.   
  • Once the payment is made, you will see a successful transaction in your Sales History. 

Q: Can I create multiple payment requests for different products or services? 

A: Yes  


Q: Does my customer need an additional app to pay (one similar to Payfast)?  

A: No, the customer will be directed to the iKhokha payment method selection page to proceed with making payment, irrespective of the platform or device in use.  


Q: Are there any fees associated with using multiple payment requests? T

A: The online payment rate of 2.85% (excl. VAT) per transaction applies.  


Q: Which payment methods are accepted? 

A: You have a choice from:

  • Debit/Credit Card Payments
  • Instant EFT 

Q: How do I track payments made through multiple payment requests? 

A: On merchant dashboard, all your payments will be listed on the Multiple Payments History Page. Click here to see the guide.  


Q: Is it safe to use multiple payment requests for processing payments? 

A: Yes, each payment link is supported by a secure payment gateway 


Q: When does my Multiple Payment Request expire? 

A: Your payment link will remain valid until you deactivate it. It can be reactivated again. 


Q: Can I use multiple payment requests for recurring payments or subscriptions?  

A: Currently, it is not possible to load recurring payments. However, in the future, this functionality will be made available. 


Q: Is there a limit to the number of payment requests I can create?  

A: No, you can create an unlimited number of payments requests 


Q: Can I refund payments made through multiple payment requests on the merchant dashboard?  

A: No, unfortunately, we are unable to provide this service currently.