WooCommerce Refunds

How to refund your online customers after they’ve made a payment through the iK Pay Gateway.

You can now process full or partial refunds to your customers directly from your WooCommerce dashboard to their credit or debit cards.

With the iK Pay Gateway WooCommerce refund function, you can:

Refund all debit and credit card transactions
Control full or partial refund amounts

Perform refunds without any additional refund fees
Refund payments back into the customer’s bank account within 48 hours
Complete the refund transaction from your WooCommerce dashboard and update the order automatically

How to process a WooCommerce refund

Log into your WooCommerce dashboard

On the left-hand menu select WooCommerce
From the drop down menu, select Orders
You will see all your orders and their status. This is what each status means:
- Processing: Payment is received and the order is being processed
- Completed: Payment is received and the order has been completed
- Pending: Payment for the order is pending
- Cancelled: Order has been cancelled
- Refunded: Order has been successfully refunded

Please note: You may only refund an order that is in a Processing or Completed status

WooCommerce payment gateway dashboard with a list of orders, their date, and status

To process a full refund:

Select the order you wish to refund

WooCommerce payment gateway dashboard with a list of orders, their date, status, and the cursor is hovering over an order name

The order details will be displayed, select Refund

WooCommerce payment gateway dashboard with the edit order feature open and the cursor is hovering over the refund button

On the order item, select the quantity (Qty) to refund and the refund amount will automatically update 
Select Refund Via iKhokha

WooCommerce payment gateway dashboard with the order details open and the refund amount is filled in

Please note: The amount of unsettled funds in your WooCommerce account needs to be enough to perform the refund successfully via iKhokha. If not, there is a manual option available to refund your customers alternatively (e.g. Instant EFT).

WooCommerce payment gateway dashboard with the order details open and the refund is complete

You may enter the optional Reason for the Refund
The refunded amount reflects as a negative value in red

WooCommerce payment gateway dashboard with a list of orders, their date, status, and the order item's status is refunded

Once the refund is successfully processed, the order status will update to Refunded.

To process a partial refund:

If there are multiple items in one order but not all items need to be refunded, no problem!

You can perform a partial refund with these easy steps:

Select the order you wish to refund

WooCommerce payment gateway dashboard edit order screen with the orders to be partially refunded selected

Select the items you wish to refund and their quantity
Then select Refund via iKhokha

WooCommerce payment gateway dashboard edit order screen with the item to be partially refunded circled with a red rectangle

The individual item will be refunded and the order status will update to Partial Refund.

WooCommerce payment gateway dashboard edit order screen showing the item and partially refunded amount

The amount will display as a negative number in red and the balance of the total order as the Net Payment
Once the partial refund is processed, the refunded amount is subtracted from the total transaction amount on the Orders screen.

WooCommerce payment gateway dashboard with a list of orders, their date, status, and the order item's status is processing and the item's amount is circled in red

Important information to take note of:

A refund can only be performed on successful WordPress website transactions
Refunds can only be performed on credit and debit card transactions
Only orders in Processing or Completed status may be refunded

An order with a Cancelled status cannot be refunded
Refunds will not be processed between 5:00am and 7:00am as this is when the settlement of daily transactions occurs
A message similar to the one displayed below will pop up if you trying to perform a refund during the daily settlement process:

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Need assistance? Call our support team on 031 942 2233 or email payonline@ikhokha.com