Refund a Card Payment

With iKhokha’s in-app refund feature, you can process refunds on the spot!

Let’s Process Your First Refund

So, you need to reverse a transaction and process a refund? Luckily, getting your customers refunded is quick and easy using the iKhokha app!

How to Process a Refund:

• Launch the iKhokha app 
• Click on the Menu icon (the three stripes on the top left corner)  

       (NB: Make sure Bluetooth connection is turned on) 

• Click Refunds 

• The Refund screen will load and you can either Search Recent Card Transactions or Enter Receipt number 
• Click the Refund button 
• The Refund Details Screen will load with the initial amount charged 
• Click the Refund button 
• Insert or tap the card (NB: It must be the same card used for the initial payment) 

• The signature screen will load 
• Pass the device for the customer to sign 
• Click the Proceed button (on the top right corner) 
• Once the refund is processed, the Receipt screen will load to finalise the refund. 

Know Your Limits

Please note that only refunds up to R750 can be processed using the iKhokha app. You can also only refund the full amount of transaction. Partial refunds are not supported at this stage.

Need to refund more than R750? Any further questions regarding refunds? Please contact the iKhokha Support Team on 087 222 7000.