iKhokha FAQ
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      How can I complete the profile if I'm not the business owner?

      Having created the profile, submit the information listed below to complete setup for the business owner.

      Simply click the relevant business type and email all the requested information to onboarding@ikhokha.com.

      Once we’ve received the information, we’ll verify the details and let you know if the business has been approved or contact you to get any additional information that we need.

       

      Please note: When sending the information, please use the same email address you used to create the profile. If you haven’t yet got a profile, you can create one here.

       

      Click the business type to see what information you need to email.

      • Sole Trader/ Sole Proprietor (Individually owned business that isn’t registered)
        Owned by one person, a side hustle or project. Not registered with CIPC.
      • Registered Business (Pty Ltd or CC)
        Private Limited Company or Close Corporation.
      • Trust
      • Partnership
      • Non-Profit Organisation
        An NPO not registered with the Department of Social Development.
      • Other Legal Person
        Informal body such as schools, clubs, churches, societies, stokvels.
      • Other Legal Entity
        Includes a non-governmental or non-profit organisation (NGO/NPO) registered with the Department of Social Development or any other business type not listed above

       

      Sole Trader/ Sole Proprietor (Individually owned business that isn’t registered)

      If the business is a Sole Proprietor, please email the following information to onboarding@ikhokha.com:

      • Business owner’s name.
      • Business owner’s surname.  
      • Business owner’s cell number.
      • The name of the business. This is what the business is called, the name that will appear on your digital or printed receipts.
      • A brief description of what the business does.
      • Proof of address in the business or business owner’s name (municipal bill, bank statement or rental agreement not older than 3 months). We do not accept tax invoices or an affidavit. Please note that this must be the address where the business operates from.
      • Banking details in the business or business owner’s name.
      • Selfie of the owner holding their identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Copy of the owner’s original identity document (either ID book, ID card, valid driver’s licence or valid SA passport).

      Registered Business (Pty Ltd or CC)

      If the business is a registered business, please email the following information to onboarding@ikhokha.com:

      • Your name.
      • Your surname.  
      • Your cell number.
      • The name of the business. This is what the business is called, the name that will appear on your digital or printed receipts.
      • A brief description of what the business does.
      • Proof of address in the business' name (municipal bill, bank statement or rental agreement not older than 3 months). We do not accept tax invoices or an affidavit. Please note that this must be the address where the business operates from.
      • Banking details in the business' name.
      • Copies of the directors’ original ID (all or a minimum of 4 directors).
      • Selfie of one director holding their identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Copy of your identity document (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Selfie of you holding your identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Company registration number (if available a copy of the CIPC document).
      • Resolution letter signed by all or a minimum of 4 directors. 

      Trust

      If the business is a Trust, please email the following information to onboarding@ikhokha.com:

      • Your name.
      • Your surname.  
      • Your cell number.
      • The name of the business. This is what the business is called, the name that will appear on your digital or printed receipts.
      • A brief description of what the business does.
      • Proof of address in the name of the trust (municipal bill, bank statement or rental agreement not older than 3 months). We do not accept tax invoices or an affidavit. Please note that this must be the address where the business operates from.
      • Banking details in the name of the trust.
      • Copies of the trustees’ original ID (all or a minimum of 4 trustees).
      • Selfie of one trustee holding their identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Copy of your identity document (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Selfie of you holding your identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Original trust deed and any supplemental deed with the latest list of trustees.
      • Resolution letter signed by all or a minimum of 4 trustees. 

      Partnership

      If the business is a Partnership, please email the following information to onboarding@ikhokha.com:

      • Your name.
      • Your surname.  
      • Your cell number.
      • The name of the business. This is what the business is called, the name that will appear on your digital or printed receipts.
      • A brief description of what the business does.
      • Proof of address in the name of the partnership (municipal bill, bank statement or rental agreement not older than 3 months). We do not accept tax invoices or an affidavit. Please note that this must be the address where the partnership operates from.
      • Banking details in the name of the partnership.
      • Copies of the partners’ original ID (all or a minimum of 4 partners).
      • Selfie of one partner holding their identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Copy of your identity document (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Selfie of you holding your identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Partnership agreement.
      • Resolution letter signed by all or a minimum of 4 partners. 

      Non-Profit Organisation (Not registered with the Department of Social Development)

      If the business is a Non-Profit Organisation, please email the following information to onboarding@ikhokha.com:

      • Your name.
      • Your surname.  
      • Your cell number.
      • The name of the business. This is what the business is called, the name that will appear on your digital or printed receipts.
      • A brief description of what the business does.
      • Proof of address in the name of the NPO (municipal bill, bank statement or rental agreement not older than 3 months). We do not accept tax invoices or an affidavit. Please note that this must be the address where the NPO operates from.
      • Banking details in the name of the NPO.
      • Copies of the members'/directors’ original ID (all or a minimum of 4 members/directors).
      • Selfie of one member/director holding their identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Copy of your identity document (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Selfie of you holding your identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Constitution or Founding Document.
      • NPO Certificate.
      • Resolution letter signed by all or a minimum of 4 members/directors. 

       

      Other Legal Person (Informal body such as schools, clubs, churches, societies, stokvels)

      If the business is an informal body like a school, club, church etc, please email the following information to onboarding@ikhokha.com:

      • Your name.
      • Your surname.  
      • Your cell number.
      • The name of the business. This is what the business is called, the name that will appear on your digital or printed receipts.
      • A brief description of what the business does.
      • Proof of address in the name of the business (municipal bill, bank statement or rental agreement not older than 3 months). We do not accept tax invoices or an affidavit. Please note that this must be the address where the business operates from.
      • Banking details in the name of the name of the business.
      • Copies of the members'/trustees' original ID (all or a minimum of 4 members/trustees).
      • Selfie of one member/trustee holding their identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Copy of your identity document (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Selfie of you holding your identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Constitution or Founding Document.
      • Resolution letter signed by all or a minimum of 4 members/trustees. 

       

      Other Legal Entity (non-governmental or non-profit organisation (NGO/NPO) registered with the Department of Social Development or any other business type not listed above)

      If the business is a Other Legal Entity, please email the following information to onboarding@ikhokha.com:

      • Your name.
      • Your surname.  
      • Your cell number.
      • The name of the business. This is what the business is called, the name that will appear on your digital or printed receipts.
      • A brief description of what the business does.
      • Proof of address in the name of the business (municipal bill, bank statement or rental agreement not older than 3 months). We do not accept tax invoices or an affidavit. Please note that this must be the address where the business operates from.
      • Banking details in the name of the business.
      • Copies of the members' original ID (all or a minimum of 4 members).
      • Selfie of one member holding their identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Copy of your identity document (either ID book, ID card, valid driver’s licence or valid SA passport).
      • Selfie of you holding your identity document with the details on the document clearly visible (either ID book, ID card, valid driver’s licence or valid SA passport).
      • CIPRO or Business Registration Document or Constitution or Founding Document (if applicable).
      • Resolution letter signed by all or a minimum of 4 members. 

       

      Once you’ve sent through all the information please be on the lookout for our phone number 087 222 7000 or an email from us. We’ll contact you to let you know if you’ve been approved or if we need an additional information from you.

      You can also check the status of your profile by logging into the iK Dashboard using the email and password you used to create your profile.

      If you’ve purchased a card machine, then you’ll need to get your card machine linked to your profile.