Setting up delivery options
Your Webstore gives you the flexibility to choose how customers receive their orders. Whether you’d like to offer pickup from your store or provide delivery, you can easily set up your preferred fulfilment options in just a few steps.
Can you set different delivery prices for different areas?
At this stage, the Webstore only supports a flat-rate delivery fee, which means all customers will pay the same amount, no matter their address or order size. We’re working on adding more flexible delivery options in future updates.
How do you set up delivery or pickup options on your Webstore?
You can choose from two fulfilment options: customers can either pick up their orders from your store or a designated location, or you can provide delivery services.
To set up your fulfillment options, follow these steps:
1. Navigate to your Webstore setup guide and click on “Configure store settings.”
2. Select “Pickup & delivery options.”
3. Choose your preferred fulfilment method: pickup, delivery, or both.
- If you opt for “pickup” , you’ll need to specify the address where customers can collect their orders.
- Click on the blue text “Add store address” and enter the pickup location’s address.
- Don’t forget to click “save.”
- Additionally, you can provide helpful pickup instructions for your customers, such as directions, collection times, and a contact number.
- If you choose “delivery,” you will need to set a flat delivery fee that will be added to the customer's total at checkout.
- Simply enter the delivery charge and click “save.”
- If you decide to offer both options , you will need to complete the setup for both “pickup” and “delivery.”
Is it possible for you to connect your Webstore directly with a courier provider?
Not yet. Right now, Webstore doesn’t support direct integration with courier services.
You’ll need to manage delivery logistics independently with your selected courier.
Who handles the delivery?
As the seller, you are responsible for organising and overseeing all deliveries. During the setup process, you have the option to establish a flat delivery fee for your customers. However, please note that iKhokha does not currently provide integrated courier services or delivery solutions.
