Understanding the card transaction error codes on your card machine
Below is a list of error codes that may pop up on your iKhokha card machine should your transaction fail. You can use these to easily identify a problem, fix it quickly and get on with the day-to-day running of your business.
Listed error code numbers:
| Code | Reason | Explanation |
|---|---|---|
| 00 | Approved | |
| 01 | Bank prevented transaction | Select another account type and try again |
| 02 | Bank prevented transaction | Select another account type and try again |
| 03 | Inactive device | Please contact iKhokha support 0872227000 |
| 04 | Bank prevented transaction | Use another payment method or card |
| 05 | Bank prevented transaction | Use another payment method or card |
| 06 | Bank prevented transaction | Select another account type and try again |
| 07 | Bank prevented transaction | Use another payment method or card |
| 08 | Approved | |
| 09 | Bank prevented transaction | Select another account type and try again |
| 10 | Approved | |
| 11 | Approved | |
| 12 | Invalid transaction type | Double check transaction and try again |
| 13 | Invalid amount | Re-enter amount and try again |
| 14 | Bank prevented transaction | Customer to contact their bank |
| 15 | Card not found | Customer to contact their bank |
| 16 | Approved | |
| 19 | Unknown error | Try again |
| 21 | Bank prevented transaction | Use another payment method or card |
| 22 | No response from bank | Try again |
| 23 | Unknown error | Try again |
| 24 | Bank prevented transaction | Use another payment method or card |
| 25 | Card not found by bank | Customer to contact their bank |
| 27 | Bank prevented transaction | Use another payment method or card |
| 28 | Temporary bank error | Try again or try another payment method |
| 30 | Card detail error | Customer to contact their bank |
| 31 | Bank prevented transaction | Use another payment method or card |
| 33 | Card expired | Use another payment method or card |
| 34 | Bank prevented transaction | Use another payment method or card |
| 35 | Bank prevented transaction | Use another payment method or card |
| 36 | Bank prevented transaction | Use another payment method or card |
| 37 | Bank prevented transaction | Use another payment method or card |
| 38 | Maximum PIN entries reached | Use another payment method or card |
| 39 | Invalid account type | Select another account type and try again |
| 40 | Bank prevented transaction | Use another payment method or card |
| 41 | Bank prevented transaction | Select another account type and try again |
| 42 | Invalid account type | Select another account type and try again |
| 43 | Bank prevented transaction | Use another payment method or card |
| 44 | Invalid account type | Select another account type and try again |
| 51 | Insufficient funds | Use another payment method or card |
| 52 | Invalid account type | Select another account type and try again |
| 53 | Invalid account type | Select another account type and try again |
| 54 | Card expired | Use another payment method or card |
| 55 | Incorrect PIN | Re-enter PIN and try again |
| 56 | Card not on record | Use another payment method or card |
| 57 | Transaction type not allowed | Select another account type and try again |
| 58 | Transaction type not allowed | Select another account type and try again |
| 59 | Bank prevented transaction | Use another payment method or card |
| 60 | Bank prevented transaction | Use another payment method or card |
| 61 | Card limit exceeded | Use another payment method or card |
| 62 | Bank prevented transaction | Use another payment method or card |
| 63 | Bank prevented transaction | Use another payment method or card |
| 64 | Invalid amount | Re-enter amount and try again |
| 65 | Card limit exceeded | Use another payment method or card |
| 66 | Bank prevented transaction | Use another payment method or card |
| 67 | Bank prevented transaction | Use another payment method or card |
| 68 | Transaction timeout | Try again |
| 75 | Maximum PIN entries reached | Use another payment method or card |
| 90 | Temporary bank error | Try again or try another payment method |
| 91 | Bank unavailable | Try again or try another payment method |
| 92 | Account not found | Try again |
| 93 | Bank prevented transaction | Use another payment method or card |
| 94 | Transaction duplicated | Double check transaction and try again |
| 96 | Temporary bank error | Try again or try another payment method |
Note: Timeouts do not have an error code. When a transaction times out, your iKhokha device will read "timed out".
If you still can't find a solution, please contact iKhokha Support on:
087 222 7000 or email support@ikhokha.com
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