If you’ve denied camera access, please submit the information listed below to verify your identity and to complete your profile.
Please note: When sending the information, please use the same email address you used to create the profile.
To verify your identity please email through the following to onboarding@ikhokha.com:
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Selfie of you holding your identity document with the details on the document clearly visible (either ID book, ID card or valid driver’s licence).
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Copy of your original identity document (either ID book, ID card or valid driver’s licence) .
Based on your business type, we may require some additional details. Along with the information mentioned above, please email the items listed under the business type that applies to your business.
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Sole trader/ Sole Proprietor (Individually owned business that isn’t registered)
No additional information needed.
- Registered Business (CC or Pty Ltd)
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If you are not one of the directors then please also send through the following:
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- Resolution letter signed by all the directors (download the template here)
- A selfie of one director holding their identity document
- A copy of the original identity document
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- Trust
- Original trust deed and any supplemental deed with the latest list of trustees.
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If you are not one of the trustees of the business then please also send through the following:
- Resolution letter signed by all the trustees (download the template here)
- A selfie of one trustee holding their identity document
- A copy of the original identity document.
- Partnership
- Partnership agreement.
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If you are not one of the partners of the business then please also send through the following:
- Resolution letter signed by all the partners (download the template here)
- A selfie of one partner holding their identity document*
- A copy of the original identity document*.
- Non-Profit Organisation (Not registered with the Department of Social Development)
- Constitution or Founding Document.
- NPO Certificate.
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If you are not one of the directors/members of the business then please also send through the following:
- Resolution letter signed by all the directors/members (download the template here)
- A selfie of one director/member holding their identity document
- A copy of the original identity document.
- Other Legal Person (Informal body such as schools, clubs, churches, societies, stokvels)
- Constitution or Founding document.
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If you are not one of the members/trustees of the business then please also send through the following:
- Resolution letter signed by all the members/trustees (download the template here)
- A selfie of one member/trustees holding their identity document
- A copy of the original identity document.
- Other Legal Entity (Includes a non-governmental or non-profit organisation (NGO/NPO) registered with the Department of Social Development or any other business type not listed above)
- Constitution or Founding document (if applicable).
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If you are not one of the members of the business then please also send through the following:
- Resolution letter signed by all the members (download the template here)
- A selfie of one member holding their identity document
- A copy of the original identity document.
Once we’ve received the information, iKhokha will verify the details and let you know if you’ve been approved or contact you to get any additional information that we need.
Look out for our number 087 222 7000 or an email from us.
You can also check the status of your profile by logging into the iK Dashboard using the email and password you used to create your profile.
If you’ve purchased a card machine then get your card machine linked to your profile.