Completing your face scan if you've denied camera access

If you’ve denied camera access and can't re-enable access, you can try using another phone or computer.

If you can’t enable camera access on the phone or computer you’re using, try switching to a different device to complete your face scan.

Follow these steps to use a different device:

1. Open your browser on the other phone or computer and go to dashboard.ikhokha.com.
2. Log in using the email and password you used when creating your profile.
3. Click the banner that says “Continue setting up payments”.
4. Select the “Confirm your identity” card.
5. Follow the on-screen instructions and make sure to allow camera access when prompted.

Or

1. Scan the QR code using another phone.
   
   
   
2. Log in using the email and password you used when creating your profile.
3. Follow the on-screen instructions and make sure to allow camera access when prompted.

If you can’t enable camera access, then once you’ve submitted all the other information through our online platform, please email the following to onboarding@ikhokha.com

• A selfie of you holding your identity document*.
• A copy of your original identity document*.

*Please ensure the details on the document are clear. ID book, ID card, valid driver’s licence or valid SA passport are accepted.

If you are not a South African citizen or don’t have a South African ID number, then please send the following:

• A selfie of you holding a valid foreign passport, with the details clearly visible.
• A copy of your valid (not expired) foreign passport.
• A copy of a valid (not expired) permit — this can be a residence, work, study, asylum seeker, or spousal permit. For spousal permits, please also include a copy of the marriage certificate.

Once we’ve received the information, iKhokha will verify the details and let you know if you’ve been approved or contact you to get any additional information that we need.

Look out for our number 087 222 7000 or an email from us.