How to Process Bill Payments?

Process a Bill Payment (DSTV and others)

Customers can pay for bills like DSTV, Box Office, and other account payments directly from the Prepaid section in the iKhokha App, using either card or cash.

How it works:

1. Open the iKhokha App
2. Tap Prepaid
3. Select Bill Payments
4. Choose the biller (e.g. DSTV)

Enter customer details:

1. Enter the Customer Account Number
2. Tap Submit

The system will retrieve and display the customer details and amount due.

Confirm & proceed:

1. Review the details and tap Continue
2. Confirm the payment amount if editable
3. Tap Checkout

Complete payment:

1. Choose a payment method:

• Card (tap or insert card)
• Cash (accept cash payment)

How payment works:

• Cash payments:
  The transaction is completed using the merchant’s Prepaid Balance, which is deducted immediately.
• Card payments:
  The transaction is processed as a normal card purchase (CDP). The funds settle into the merchant’s account as per the standard settlement process, while the Prepaid Balance is debited to fund and complete the bill payment.

Commission:

• The merchant earns commission on bill payments
• Commission accumulates as part of prepaid earnings and is paid out separately