iK Buy Button FAQs
What is the Buy Button?
Answer: The Buy Button is a clickable element which you can embed into a website or platform that allows you to purchase products or services. When clicked, it initiates the process of making payment on a secure payment page.
How do I create a Buy Button?
Answer: Creating the Buy Button is simple. Click here for a step by step process.
How do embed the Buy Button into my website?
Answer: We have guided tutorials on how to embed the code into a WordPress, Wix or Custom Website. Click here for the tutorials.
What is the transaction rate for iK Pay Buy Button?
Answer: The online payment rate of 2.85% (excl. VAT) per transaction applies.
When does my Buy Button expire?
Answer: Your Buy Button will remain active until you deactivate(disable) it. It can be reactivated again.
Is there a limit to the number of Buy Buttons I can create?
Answer: No, you can create an unlimited number of Buy Buttons.
What payment methods are accepted through the Buy Button?
Answer:
Debit/Credit Card Payments
Instant EFT
Is it safe to pay with A Buy Button
Answer: Yes, it is very safe. When your customers select this option, they will be redirected to a 3D secure and PCI-compliant iKhokha payment page to pay.
Do I receive a notification or approval when my customer has successfully paid through a Buy Button?
Answer: Once your customer has successfully paid using a buy button , you can view their online payment transactions in the Buy Button History. Click here to see the guide.
How do I refund a purchase made using the Buy button?
A: You will have to do a manual EFT to facilitate a refund at this stage.
What if the Buy Button isn’t working?
Answer: If you encounter issues with the Buy Button, try refreshing the page or using a different browser. If the problem persists, it might be due to technical glitches on the website. Contact the platform’s customer support for assistance.
Is the Buy Button available on mobile devices?
Answer: Yes, most websites and platforms offer a responsive design that allows the Buy Button to be easily used on mobile devices.
