How to issue a refund from your iK Dashboard

You can issue refunds directly from the iK Dashboard. Follow the steps below to process a full or partial refund to any card payments accepted through your card machine or online channels.

Before you start

Refunds can only be issued from your pending payouts. This means you need to have made enough sales that day to cover the refund amount. To check your pending payouts, go to payout history in your dashboard.

Step 1: Log in to your iK Dashboard

1. Go to the iKhokha website.
2. Click Log in in the top-right corner.
3. Enter your details to access your dashboard.

Step 2: Find the transaction you want to refund

1. You can locate the transaction in one of two ways:

1. Scroll down to recent sales, or
2. Select sales history from the navigation menu on the left.

2. Use the date, sale ID, source, or amount to help identify the correct transaction.

3. Once you’ve found it:

a. Click the three-dots (more) icon next to the transaction.

b. Select ‘View’.

This opens the detailed view of the sale. Take a moment to confirm it’s the correct transaction.

Step 3: Start the refund

Step 4: Select a refund reason

1. Choose a refund reason to help you track money moving in and out of your business.
2. If none of the listed reasons apply, select ‘Other’ to add a custom reason or reference.
3. Click ‘Next’ to continue.

Step 5: Review and confirm

1. Review the refund details carefully.
2. This is your final check - refunds can’t be undone once they’ve been processed.
3. When you’re ready, click ‘Confirm refund’.

What happens next?

• You’ll see a confirmation message confirming the refund was successful.
• You can send an updated receipt to your customer via WhatsApp or email.

• Your customer will be refunded to the card they originally paid with within 1–3 business days, depending on their bank.
• The transaction will update to reflect the refund in both the sale details as well as within sales history.

That's it! Your customer's refund is on the way!