How to update your banking details
For a Sole Proprietor or Registered business such as a Pty (Ltd) or Close Corporation you can easily update your bank account details directly on the iK Dashboard. For all other business types, please email your bank confirmation letter to support@ikhokha.com.
The new bank account must belong to the same person or business the iKhokha profile was created for. If it’s different, please email support@ikhokha.com or call our support team on 087 222 7000 for help.
To update the bank account where you receive your payouts, follow these steps:
Step 1: Log in to your iK Dashboard.
You can use your mobile or desktop to head to ikhokha.com.
Mobile: Click the menu button in the top right corner of your screen to find the ‘Login’ button.
Desktop: You can log into your profile by clicking the ‘Login’ button on the top right side of your screen.
Step 2: Go to your business profile in iK Dashboard.
Once you’ve logged into your Dashboard you need to go to your business profile.
Mobile: Click the menu button in the left corner of your screen, then click on your business profile name at the top of the menu.
Desktop: Click on your profile name in the top right corner of your screen, and then click ‘Profile’.
Step 3: Scroll down to the Banking details section.
On mobile expand the view by clicking on the arrow.
Step 4: Click 'Update’ to change your details.
Mobile
Desktop
Step 5: Once you’ve entered your new bank account details, click ‘Submit’.
Step 6: Double check that you’ve entered all the details correctly.
If you spot any errors, you can simply click ‘Edit’ to fix them. If you’re happy with the details that you provided, click ‘Confirm’.
Step 7: You’ll receive a verification code via email. Please enter that code and click ‘Verify’.
That’s all we need from you! We’ll then get to work on verifying your new details. If everything is in order, your details should be updated within 48 hours, and your payouts will be sent to your new bank account.
Please note: Your payouts will continue to go to your existing bank account until your new details are approved.
What if my changes are unsuccessful?
If the verification of your new banking details is unsuccessful, you’ll receive an email from us letting you know. From there, you have a few options to move forward.
- You can log back into your iK Dashboard profile and follow the same process to make sure that the new banking details that you provided are correct.
- If you spot any errors in the banking details that you submitted, simply click ‘Edit’ to update them to the correct details.
- If you’ve checked your banking details and have confirmed that they are correct, you can send a bank confirmation letter to support@ikhokha.com so that we can verify your account.
- If you no longer want to update your details, you can cancel your request by clicking ‘Cancel’ in the banking details section on iK Dashboard.
What is a bank confirmation letter?
A bank confirmation letter is a document that you can get from your bank to confirm that your bank account exists and that you are the holder of that account. These are usually easily downloadable from your bank’s online banking website or app.
