What You Need To Know About Card Fraud

Vishing is when a fraudster phones a victim posing as a bank official or service provider and uses social engineering skills to manipulate them into disclosing confidential information, while at the same time leading them to believe that they

What to watch out for

Always keep an eye out for suspicious customer behaviour when they are making purchases. While anything mentioned in this guide can occur during a perfectly legitimate transaction, there are characteristics that are frequently present during fraudulent transactions to be aware of...

Be alert to customers who:

• Make random purchases and select items with little regard to size, quality or value.

• Provide you with an authorisation number that they allege to have obtained from the bank.

• Cannot provide identification when asked, or inquires as to what the floor limit is, and makes lower value purchases to remain below the floor limit.

• Purchases unusual numbers of expensive items – beware of transactional values above the norm.