Understanding the card transaction error codes on your card machine
Below is a list of error codes that may pop up on your iKhokha card machine should your transaction fail. You can use these to easily identify a problem, fix it quickly and get on with the day-to-day running of your business.
Listed error code numbers:
Code | Reason | Explanation |
---|---|---|
00 | Approved | |
01 | Bank prevented transaction | Select another account type and try again |
02 | Bank prevented transaction | Select another account type and try again |
03 | Inactive device | Please contact iKhokha support 0872227000 |
04 | Bank prevented transaction | Use another payment method or card |
05 | Bank prevented transaction | Use another payment method or card |
06 | Bank prevented transaction | Select another account type and try again |
07 | Bank prevented transaction | Use another payment method or card |
08 | Approved | |
09 | Bank prevented transaction | Select another account type and try again |
10 | Approved | |
11 | Approved | |
12 | Invalid transaction type | Double check transaction and try again |
13 | Invalid amount | Re-enter amount and try again |
14 | Bank prevented transaction | Customer to contact their bank |
15 | Card not found | Customer to contact their bank |
16 | Approved | |
19 | Unknown error | Try again |
21 | Bank prevented transaction | Use another payment method or card |
22 | No response from bank | Try again |
23 | Unknown error | Try again |
24 | Bank prevented transaction | Use another payment method or card |
25 | Card not found by bank | Customer to contact their bank |
27 | Bank prevented transaction | Use another payment method or card |
28 | Temporary bank error | Try again or try another payment method |
30 | Card detail error | Customer to contact their bank |
31 | Bank prevented transaction | Use another payment method or card |
33 | Card expired | Use another payment method or card |
34 | Bank prevented transaction | Use another payment method or card |
35 | Bank prevented transaction | Use another payment method or card |
36 | Bank prevented transaction | Use another payment method or card |
37 | Bank prevented transaction | Use another payment method or card |
38 | Maximum PIN entries reached | Use another payment method or card |
39 | Invalid account type | Select another account type and try again |
40 | Bank prevented transaction | Use another payment method or card |
41 | Bank prevented transaction | Select another account type and try again |
42 | Invalid account type | Select another account type and try again |
43 | Bank prevented transaction | Use another payment method or card |
44 | Invalid account type | Select another account type and try again |
51 | Insufficient funds | Use another payment method or card |
52 | Invalid account type | Select another account type and try again |
53 | Invalid account type | Select another account type and try again |
54 | Card expired | Use another payment method or card |
55 | Incorrect PIN | Re-enter PIN and try again |
56 | Card not on record | Use another payment method or card |
57 | Transaction type not allowed | Select another account type and try again |
58 | Transaction type not allowed | Select another account type and try again |
59 | Bank prevented transaction | Use another payment method or card |
60 | Bank prevented transaction | Use another payment method or card |
61 | Card limit exceeded | Use another payment method or card |
62 | Bank prevented transaction | Use another payment method or card |
63 | Bank prevented transaction | Use another payment method or card |
64 | Invalid amount | Re-enter amount and try again |
65 | Card limit exceeded | Use another payment method or card |
66 | Bank prevented transaction | Use another payment method or card |
67 | Bank prevented transaction | Use another payment method or card |
68 | Transaction timeout | Try again |
75 | Maximum PIN entries reached | Use another payment method or card |
90 | Temporary bank error | Try again or try another payment method |
91 | Bank unavailable | Try again or try another payment method |
92 | Account not found | Try again |
93 | Bank prevented transaction | Use another payment method or card |
94 | Transaction duplicated | Double check transaction and try again |
96 | Temporary bank error | Try again or try another payment method |
Note: Timeouts do not have an error code. When a transaction times out, your iKhokha device will read "timed out".
If you still can't find a solution, please contact iKhokha Support on:
087 222 7000 or email support@ikhokha.com