Understanding the card transaction error codes on your card machine

Below is a list of error codes that may pop up on your iKhokha card machine should your transaction fail. You can use these to easily identify a problem, fix it quickly and get on with the day-to-day running of your business.


Listed error code numbers:

CodeReasonExplanation
00Approved
01Bank prevented transactionSelect another account type and try again
02Bank prevented transactionSelect another account type and try again
03Inactive devicePlease contact iKhokha support 0872227000
04Bank prevented transactionUse another payment method or card
05Bank prevented transactionUse another payment method or card
06Bank prevented transactionSelect another account type and try again
07Bank prevented transactionUse another payment method or card
08Approved
09Bank prevented transactionSelect another account type and try again
10Approved
11Approved
12Invalid transaction typeDouble check transaction and try again
13Invalid amountRe-enter amount and try again
14Bank prevented transactionCustomer to contact their bank
15Card not foundCustomer to contact their bank
16Approved
19Unknown errorTry again
21Bank prevented transactionUse another payment method or card
22No response from bankTry again
23Unknown errorTry again
24Bank prevented transactionUse another payment method or card
25Card not found by bankCustomer to contact their bank
27Bank prevented transactionUse another payment method or card
28Temporary bank errorTry again or try another payment method
30Card detail errorCustomer to contact their bank
31Bank prevented transactionUse another payment method or card
33Card expiredUse another payment method or card
34Bank prevented transactionUse another payment method or card
35Bank prevented transactionUse another payment method or card
36Bank prevented transactionUse another payment method or card
37Bank prevented transactionUse another payment method or card
38Maximum PIN entries reachedUse another payment method or card
39Invalid account typeSelect another account type and try again
40Bank prevented transactionUse another payment method or card
41Bank prevented transactionSelect another account type and try again
42Invalid account typeSelect another account type and try again
43Bank prevented transactionUse another payment method or card
44Invalid account typeSelect another account type and try again
51Insufficient fundsUse another payment method or card
52Invalid account typeSelect another account type and try again
53Invalid account typeSelect another account type and try again
54Card expiredUse another payment method or card
55Incorrect PINRe-enter PIN and try again
56Card not on recordUse another payment method or card
57Transaction type not allowedSelect another account type and try again
58Transaction type not allowedSelect another account type and try again
59Bank prevented transactionUse another payment method or card
60Bank prevented transactionUse another payment method or card
61Card limit exceededUse another payment method or card
62Bank prevented transactionUse another payment method or card
63Bank prevented transactionUse another payment method or card
64Invalid amountRe-enter amount and try again
65Card limit exceededUse another payment method or card
66Bank prevented transactionUse another payment method or card
67Bank prevented transactionUse another payment method or card
68Transaction timeoutTry again
75Maximum PIN entries reachedUse another payment method or card
90Temporary bank errorTry again or try another payment method
91Bank unavailableTry again or try another payment method
92Account not foundTry again
93Bank prevented transactionUse another payment method or card
94Transaction duplicatedDouble check transaction and try again
96Temporary bank errorTry again or try another payment method


Note: Timeouts do not have an error code. When a transaction times out, your iKhokha device will read "timed out".


If you still can't find a solution, please contact iKhokha Support on:

087 222 7000 or email support@ikhokha.com

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